Fundamentals of Facility Management Training

Product Description

Course Description

The Fundamentals of Facility Management (FM) Training is an entry level program aimed at equipping the young FM practitioners with the right skills set needed to improve workplace productivity. In this training, we will explore Facility Management (FM) practice and discuss how attendees can successfully transition from their graduate degree to becoming a Facility Management Professional, enhance their service delivery, processes and resources, leverage the fundamental technical experience and skills they already know. Through practical discussions, examples and exercises, attendees will learn how to use these practical techniques to drive performance from FM team, suppliers and contractors.

Course Outline

The Course Workshop titles are;

1. Introduction to Facility Management
2. Operation and Maintenance

• Managing and Tracking Customer Relationship in Facility Management (FM)

WorkShop 1: Introduction to Facility Management

• Understanding the basics of Facility Management Practice.
• Who is a Facility Manager and why managing a Facility is important to an organization?
• Understanding the relationship & role of FM in achieving real estate corporate successs
• Identify the 11 major competency areas in the FM profession

Workshop 2: Operation and Maintenance

• Basic terms and definitions associated with the operations & maintenance of a building.
• Major components of Operation & Maintenance in any Facility
• Planned & Unplanned Maintenance activities

Workshop 3: Managing and Tracking Customer Relationship in Facility Management (FM)

• How to manage, track and measure customer satisfaction in FM
• Customer satisfaction techniques/tools for in-house & outsourced Facility Management

Course Objectives

• Learn proven customer relationship techniques to produce happy and satisfied customers
• Improve Service Response and develop skills for effective supervisory role
• Enhance the functionality of the built environment & improve Workplace productivity
• Take step towards implementing strategic Facilities Management Practice

Who should attend

• Entry-level Facility Managers or emerging Supervisors who need to be introduced to the field of Facility Management and gain a better understanding about managing certain aspects of an organization’s facilities
• Individuals who have some technical trade, graduates or office work experience and want to explore the field of Facility management
• Individuals who are in charge of managing the contracts for an organization’s FM-related services
• Individuals who are new to the field of Facility Management with little or no technical background.

Course Pre-requisite

There is no prerequisite for this course